Get the best from your people and lead in a manner that others will follow. It takes a leader to create momentum, but creating it requires someone who can motivate others. If you’ve got momentum, you and your team members will be able to accomplish things you never thought possible. If you don’t, the smallest tasks will seem difficult. This one-day course, geared toward managers and leaders, will explore ways to increase personal credibility, confidence, and influence in order to better motivate employees. The course format integrates small group activities, discussions, skill practices, and a leadership self-assessment.
Most workshops and seminars may be formatted for online and remote training with customization to meet your organizational needs. Prices vary depending upon level of customization, number of participants, and duration of the session.
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The role of training and development is more than teaching employees how to do their jobs, or assisting managers in managing more effectively. Its primary role is to help organizations solve business problems, and prepare for the future - that's what
Seraphim Consulting will do for you!
#PD8-1 Increasing Your Influence
The Increasing Your Influence workshop will differentiate position power from personal power, and authority from influence when needing to get things done through others. You will be able to identify your areas of personal power with influence currencies, and recognize the characteristics of meaningful partnerships and how to build them.
#LD8-2 Giving and Receiving Feedback
The Giving and Receiving Feedback course provides participants with essential listening and coaching techniques for giving feedback, with the understanding of why feedback is so important, and how to create an environment that allows honest feedback to take place.
#OD8-1 Customer Service Excellence
Creating positive experiences for customers won’t just happen, it requires intention, effort, and skill on behalf of the provider. This course utilizes key elements from AMAZE Every Customer Every Time, by New York bestselling author, Shep Hyken, with proven service techniques used by noted top service organizations, to help you create unexpected quality service experiences for customers, handle difficult situations with poise and professionalism, defuse angry customers, and identify positive behaviors that engage and influence. Edit Texte connections, increase your comfort level and influence during social situations, and know the extent that behavior creates perceptions and expectations in mainstream business that may or may not match what you intend.
#OD16-2 The Road to "THERE"
A Facilitated Strategic Planning Workshop
This fully customized two-day workshop begins with an energizing and fun activity to raise the excitement and positive expectations of the day, followed by a reiteration of the overall objective and mission of your team and the value it adds to your organization. After processing the opening activities, we will fill the day with collaborative visioning and solidification of intentions towards executing a plan of action through The Road to “THERE,” an interactive strategic process of getting from "Here" to "THERE" with mechanisms that ensure the team's success.
Workshop Take-Aways: Increased team synergy and buy-in ♦ A collaborative vision for team / group success ♦ Clearly identified success factors for obtaining goals ♦ A road map of actionable mechanisms and accountabilities for each team member ♦ Timelines for reaching milestones and completions
#LD4-3 Meetings that Work: Tools and Techniques that Harness Creative Energy
The Meetings that Work workshop explores how to reduce time-waste and make meetings more efficient. This is an interactive hands-on workshop in which you will be able to: identify barriers that impede meeting effectiveness, become familiar with meeting facilitation tools that engage attendees and increase effectiveness, and increase your meeting management competency and confidence.
#LD8-5 Coaching and Managing Change
Change is a constant in many of our lives. All around us technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation. In this workshop, you will gain valuable tools for managing your reactions to change, and how to coach others through transition and change.
The Coaching and Managing Change workshop will also provide leaders with tools to implement changes more smoothly and to have those changes better accepted.
#LD 8-5b "Make it So!" Coaching to Engage
Playing off the words of Captain Jean-Luc Picard from "Star Trek the Next Generation," this course provides the communication and coaching skills for managers to "engage" the best performance of their team members. Using edutainment and interactive learning techniques, participants will gain new tools for giving appropriate feedback and having coaching conversations that will increase performance and productivity.
#PLD8-1 Public Speaking &
Presenting with Distinction and Excellence"
Whether it's for a meeting, training, sales presentation or a speech, your ability to present in front of others will affect your credibility and the respect you'll receive. This Presentation Skills workshop is designed to ensure that you are ready, practiced, and prepared to present with distinction the next time you're invited.
In addition, you will be able to: Identify and demonstrate the critical elements of an engaging presentation and effective meeting; Construct, organize and plan a presentation that influences and inspires; Improve your self-confidence and authenticity when speaking to audiences; Identify and integrate the needs of your audience into your presentation / meeting structure and delivery; To differentiate patterns of speech and behavior that build trust and confidence from those that disintegrate credibility.
#PD8-3 Interpersonal & Social Intelligence
Increase your Interpersonal and Social Intelligence through greater awareness of your own behavior and communication style and gain insight into the styles of others, amidst the backdrop of your personal, family, and cultural values. You will learn how to create positive connections, increase your comfort level and influence during social situations, and know the extent that behavior creates perceptions and expectations in mainstream business that may or may not match what you intend.